Hosting error messages are specialised pages that appear when something goes awry for a website visitor.  The most common error is the 404, or in English, file cannot be found.  By default, when these errors occur with websites hosted by NamesAndSpace (N&S), the visitor will be taken to a simple error page with NamesAndSpace branding.

As of today (11th June), hosting error messages will now be handled through our support website, ACS Support.  For website owners, this change means that the number of steps required to contact our support team is reduced – with the new messages, you are already on our support website.  For website visitors, the context of the error messages remains unchanged.

Messages customised to your site

The majority of NamesAndSpace hosting packages included the  to specify custom error messages.  Hosting customers may be interested in creating messages that conform to their site’s design and/or to their own wording.   If you are interested in configuring custom error messages for your hosted website, please contact our support team who will be able to assist you further.

Our support team will be performing routine maintenance on our N&S tonight between 1800 and 1900 (UK BST).  This is part of our normal maintenance program.  During this time, access to some services may be either impaired or unavailable.

To avoid any potential issues, we recommend to our hosting customers to avoid making any changes to your websites during this maintenance window.  Furthermore, access to our support website may be unavailable during this time.

f you have any questions or queries regarding this, or any other matter, please contact our Support Team.

As part of our rolling program of renewals and enhancements to our NamesAndSpace hosting division, one of our first generation Windows hosting servers, Dumbledore, has been retired from service.

All of the services and websites previously hosted by Dumbledore have been transferred to our latest generation of hosting servers, most noticeably Thor and Odin.

The latest generation of our hosting servers deliver a range of services in addition to those that were available with Dumbledore.  These include Microsoft Windows Media Streaming, online backups and other values added services.

For full details of the hosting services available from NamesAndSpace, please check out the NamesAndSpace website at www.namesandspace.co.uk.